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Thursday, July 10, 2014


What exactly happens after ordering?
We will reconfirm the status of the desired item and its weight. Full payment, including the shipping fees need to be paid before we will mail it out to your mailing address.

What is the shipping fees like?
We send our items out using the local post office, and this is their rates.

How Long is the delivery time?
This is based on the information given by Singpost~

What is the currency for the purchases?
Singapore Dollars, SGD

What are the type of payment mode accepted?
A) Paypal (But we regret to inform that we need to add the fee for each transaction is 2.9% plus $0.30 USD of the total amount.)
B) You can bank transfer to either  Development Bank Of Singapore, DBS or United Overseas Bank,UOB bank.
C) Self collection is only possible thru our Haru Kiosk dates, held at Scape.

I have not yet received my delivery, although the stated delivery time has passed.
Kindly contact us immediately.

Can I cancel a purchase?
Once we receive full payment, I'm afraid not. Should there be another keen buyer who wanted the item, we will let you know and let you confirmation of cancellation. Such cases, full refund will be processed unless payment thru Paypal~

My item received is damaged.
Kindly take pictures of the item in its package situation and contact us immediately.

I will like to make bulk purchases, is there any discounts?
As our items are mostly 1 piece each, we can try to give you the best price we can.

Do you have any form of membership or perks program?
Now we do not have any, but should we notice that you often buy from us, we will add in something as a token from us to you.

I will like to custom tailor clothings, how can I go about it?
It will be best to provide us with your measurements, along with your height and weight.

I will like to custom make a pair of footwear, how can i go about it?
It will be best to provide us with your measurements, along with your height and weight.

I want to buy stardard size shoes cos I don't know how to measure, is there a guide?
Yes, you may refer to this.